JellyFil Official Website › Refund Policy
Refund PolicyJellyFil Refund Policy: The Window, The Steps And The Timings
60 days from the date of purchase, with 30 days of use asked for first.
Claims start on +1 (507) 448-8190 with the order ID. Returns go to 590 Madison Avenue, Floor 21, New York, NY 10022, USA with your full name, email address and order ID in the box, and the buyer pays return postage. Once credited, the distributor states 3 to 5 business days to process and 5 to 10 more for the card to show it.
Every figure on this page is the seller's own term. Nothing here is this shop's interpretation of a policy it did not write.
The JellyFil refund terms in one table
| Term | What the seller states |
|---|---|
| Window | 60 days from the date of purchase |
| Use required first | 30 days |
| How a claim starts | By telephone, +1 (507) 448-8190, with the order ID |
| Written order address | contact@customercs.com |
| Returns address | 590 Madison Avenue, Floor 21, New York, NY 10022, USA |
| What goes in the box | Full name, email address and order ID |
| Return postage | Paid by the buyer; use a tracked service |
| Processing | 3 to 5 business days after the credit is raised |
| On the card | A further 5 to 10 days |
| What is refunded | The product purchase |
Read on 20 September 2026 from the seller's own published terms.
Two timings, running one after the other, is the part people misread. The 3 to 5 business days is the seller raising the credit; the 5 to 10 days is the card network showing it. A refund that has not appeared after a week is normal rather than lost.
The buyer paying return postage is standard across direct-sold supplements and it is worth the few extra dollars for a tracked service, because the tracking reference is the only evidence connecting your parcel to 590 Madison Avenue, Floor 21, New York, NY 10022, USA.
How to make a JellyFil refund claim
Have the order ID in front of you
It is in the order email. The tracking number is not the order ID and the order desk needs the second one.
Ring rather than email
+1 (507) 448-8190 takes claims. An email to this website reaches an editor who cannot see your order, and an email to the seller's address is slower than the telephone.
Post the return with three things in the box
Full name, email address, order ID, to 590 Madison Avenue, Floor 21, New York, NY 10022, USA. Keep the tracking reference.
Allow both clocks to run
3 to 5 business days to process, then 5 to 10 for the card. Ring back only after the second one has passed.
What the JellyFil refund policy does not cover
- A bottle bought from a marketplace listing or a shop shelf. A window granted by this shop does not reach a seller it has no relationship with.
- The five digital guides as a line of their own. They are downloads with nothing to post back, and the seller's published terms do not say how they figure in a refund, so ask the order line.
- Return postage, which the buyer pays.
- A claim made after day 60, counted from the date of purchase rather than from delivery.
- A claim made before day 30, because the seller asks for that much use first.
The fifth line is the one that interacts with everything else on this website. Between day 30 and day 60 there is roughly a month in which a claim can be made, and the distributor’s own stated wait of 3 to 6 weeks falls inside that month with very little room either side. The guarantee page works the sequence through and the pricing page shows which pack fits it.
Order JellyFil with the refund route printed
A telephone line, a named returns address and 60 days counted from the day you pay.
Two bottles $158 · six bottles $294 · 60-day money-back guarantee
Order JellyFil From This ShopLot JEL-26/JE-2310 · one a day, 30 to a bottle · ships from the United States
